Return portal is not accessible

The return portal is disabled and not accessible at this time.

Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return an item?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in their original resellable condition
  • Unworn with swing tags attached
  • Please note sale items are non-refundable

 

 

Are there any charges for return?

  • Return labels are charged at £3.99, this is then deducted from your refund amount. 
  • Original shipping charges are non-refundable.

 

How about international returns?

  • Currently we only offer pre-generated return labels within the UK.
  • Please email us for a return address if returning from outside the UK.
  • Customers are responsible for the return postage on items.
  • Please used a tracked service for your return.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.